MANUAL does not offer refunds for orders that have been generated according to your selected frequency or for items that are already delivered/in transit unless stated otherwise in our Terms of Sale.
If our customer service team confirms that you are eligible for a refund, the process will be as follows:
- For eligible products ( non-medicinal products): Refunds are processed immediately but may take 3-5 working days to appear in your account, depending on your bank.
This is applicable to the first order only.
For an order that is cancelled before the order has been approved by our clinicians the transaction will revert and disappear from your statements within 3-5 working days.
If you have any concerns, our support team is here to help.
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