Received a faulty, defective, or incorrect product?

If you've received a faulty product we're really sorry! We go to great lengths to ensure this doesn't happen though sometimes during delivery damage to parcels and medication can occur. Rest assured we're here to help resolve the issue as quickly as possible. Please follow these steps:

1. Contact us via email or phone as soon as you receive the items.
2. Provide clear photos to help us assess the issue:
   • A picture of the damaged or incorrect item.
   • A photo of the box as it arrived.
   • A photo of the plastic bag from the delivery partner.

Your cooperation helps us process your request efficiently. Thank-you for your patience and understanding, we really appreciate it.