How does the Hair Loss Money Back Promise work?

At MANUAL, we’re proud to offer some of the most effective hair loss treatments in the UK. In fact, over 9 out of 10 men see their hair loss stabilise or improve. That said, we understand everyone’s journey is different and if you feel your treatment plan hasn’t worked for you, our  Money Back Promise.

To apply for a refund, please ensure you meet the following criteria:

1. Engage with Your Treatment:

• Consistently follow your Treatment Plan and use the prescribed treatment for 180 days.

2. Submit Progress Photos:

• Use the Hair Progress Tracking Tool on your account page to upload the following photos:
  • You must submit at least 5 sets of hair photos 
  • Use the Hair Progress Tracking Tool in your Account page on the Manual website: Hair Loss Tracking 
  • Upload pictures with at least 30 day intervals between each upload.

3. Request a Refund:

• After 180 days, but no later than 210 days from the delivery of your first shipment and send a refund request email to us with your order number.

Important Notes:

• Refund requests will only be accepted between 180 and 210 days from the delivery date of your first shipment.
• Refunds will be processed to the payment method used for the original purchase.
• Limit one refund per customer for each eligible product.
• Only the cost of the Hair Loss Treatment Service subscription is refundable. Additional items, such as cosmetic products or supplements, are not eligible.
• The refunded amount will depend on the number of orders you have received and their frequency. Our Customer Care team will provide you with specific details.

Side Effects:

• If you experience side effects or have questions about how to use any product, you can message a Manual Clinician via “Your Messages” on the Manual website for guidance.
• If you are experiencing side effects or have a question about how to use the treatment:
  Call 020 4538 8411 and press Option 3 to speak to  a Clinician (side effects or treatment ).

The Hair Progress Tracking tool will prompt you to take 3 photos each time you submit your updates.

Please note that we do not offer a Money Back Promise for Regain as it is not our product.