What is your Returns policy?

 As per our Terms of Sale, cancelling an order can only be done up until the point at which the prescription is approved by the clinician. If you have prescription-only medication in your order and has already been approved, we will not be able to cancel it or accept a return of the items.

Prescription medication is exempt from returns under the Consumer Protection (Distance Selling) Regulations 2000, as consumers don’t have the right to cancel a contract under the following circumstances:

13. (1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts;

(c) for the supply of good made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;

If you have unwanted medicine, please take it to a local pharmacy for safe disposal.

For orders relating to non-medicinal products, you have 14 days to change your mind about the products beginning after the day you receive the products, unless they are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the products.

This excludes sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

If you have any questions you can contact our Customer Care team on help@manual.co or phone 020 4538 8411 (Mon-Fri 09.00-17:00).