Item arrived faulty or damaged

If your product arrives faulty, defective, or incorrect, please let us know, and we’ll be happy to assist you with getting it resolved as soon as possible. Here’s what to do:

• Contact us via email at help@manual.co call 020 4538 8411 (Mon-Fri 09.00-17:00) as soon as you receive the items.
• Attach photos showing the issue:
  • Include clear pictures of any damaged items.
  • A photo of the box as it arrived.
  • A photo of the plastic bag from the delivery partner.

This information helps us address the issue quickly and efficiently. We’re here to help!