Sometimes our clinicians may ask you to provide ID to verify your identity and confirm your eligibility for treatment. This is a standard step to keep patients safe and ensure we follow medical guidelines.
You can upload your ID in any of these ways:
1. Through your Manual account
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Log in and complete the ID verification task shown in your dashboard.
2. Via support chat
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Log in, go to the Support section, open a message with your clinician, and click the paperclip 📎 to upload a photo of your ID.
3. By email
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Send a clear photo of your ID to help@manual.co.
We’ll let you know as soon as it’s been reviewed.
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