Where is my order?

Our service is designed to put you in control. We’ll keep you informed every step of the way, so you can track or amend your orders directly from your account.

Check Your Email

When your order is dispatched from our pharmacy, we’ll send you an email with your tracking details:

• The email will include a tracking number. Use this number to monitor your delivery’s progress on the Royal Mail tracking website, via the link provided in your order confirmation email.
• Alternatively, you can click the "Track Your Order" button in the email to automatically check your order's status.
• You can also review the proof of delivery to see where your item was left.

Check with Your Neighbours

Sometimes deliveries are left with a neighbour or in a safe place nearby. It’s worth checking with them if you haven’t received your order.

Check Your Account

You can also track your order directly from your account:

• Log into your account to view all your plans and orders.
• Check the status and track any order.
• Easily make changes to your plan or order.

Important Tips

• Check your spam/junk folder: Occasionally, our emails may end up in your spam or junk folder. If you can’t find your order confirmation or tracking email in your inbox, make sure to check these folders.

• Add Manual to your contacts: To avoid delays and ensure you receive all future emails about your orders, please add Manual to your email contacts.