Where is my order?

You can track your order at every stage — from approval to dispatch to delivery — either through your email notifications or directly in your MANUAL account.

Check your email:

• When your order is dispatched, you’ll get a tracking email with a link to follow its journey

• Click the "Track Your Order" button or use the tracking number on the Royal Mail website

• You can also check the proof of delivery to see where the item was left

Check with your neighbours:

• Sometimes parcels are left with a neighbour or in a safe place — worth checking nearby if it hasn't arrived

Check your Manual account:

• Log in to view your plans and orders

• See order statuses and tracking details

• Make changes to your plan or upcoming deliveries

Helpful tips:

• Check your spam or junk folder if you're missing a confirmation or tracking email

• Add help@manual.co to your email contacts to avoid missing future updates