Why do I have to provide Photo ID?

To comply with healthcare regulations, we need to verify each patient’s identity to ensure safe and secure prescription practices.
Once your ID is verified, we’ll promptly process your order.

Accepted Forms of Photo ID

To be accepted, your ID needs to show:

• Full name
• Date of birth
• Photo

You can still use an ID that’s out of date as long as it still looks like you, and your name and date of birth haven’t changed.

Here are some examples of IDs that may work if they meet the requirements above:

• Passport from the UK, Channel Islands, Isle of Man, British Overseas Territory, an EEA state, or Commonwealth country (including Irish Passport Cards)
• Driving licence from the UK, Channel Islands, Isle of Man, or an EEA state (including provisional licences)
• Blue Badge
• UK Government-funded Older Person’s Bus Pass or Disabled Person’s Bus Pass
• 60+ London Oyster Photocard (from Transport for London)
• Freedom Pass
• Scottish National Entitlement Card (for 60+, disabled, or under-22s)
• 60 and Over Welsh Concessionary Travel Card
• Disabled Person’s Welsh Concessionary Travel Card
• Northern Ireland Senior SmartPass, Registered Blind or Blind Person’s SmartPass, War Disablement SmartPass, 60+ SmartPass, or Half Fare SmartPass
• ID card with a Proof of Age Standards Scheme (PASS) hologram
• Biometric immigration document
• Ministry of Defence Form 90 (Defence Identity Card)
• National identity card from an EEA state
• Northern Ireland Electoral Identity Card
• Voter Authority Certificate
• Anonymous Elector's Document

Only healthcare professionals directly involved in your care will have access to your photo ID.

We strictly follow GDPR guidelines, securely storing your information and using it only for identity verification and order approval. You can read more about our Privacy Policy here: https://www.manual.co/pages/privacy

Thank you for helping us keep this process safe and secure for everyone involved.