Why did my payment fail and what should I do?

If your payment doesn't go through, don’t worry — we’ll try again automatically.

Retry schedule (always at 10 PM):

• Day 0 (first attempt)

• Then: Day 1, 2, 3, 5, 10, 15, 20, 25, 28

If payment still fails after 28 days, your order will be cancelled.

To update your payment method:

• Log in and go to Account > Account Details

• Click Change next to your payment info

• Add or update your card details