How do payments work? – manual

At MANUAL, we aim to make your treatment journey as smooth as possible, including the payment process. Here's everything you need to know about payments, billing, and security.

How does billing work?

As a subscription-based service, your payments will automatically process in line with your treatment plan. This will be every 28, 30,42, 90 or 180 days, depending on your treatment plan.

To check the frequency of your payments, please review your subscription details on your account under Manage Plans and Orders.

What payment methods do you accept?

We offer a variety of payment options to suit your needs:

Major debit cards
Credit cards (including American Express)
PayPal (only available during checkout)

Are my purchases secure?

Absolutely. We prioritise the security of your financial information.

All payments are processed through a secure payment system
We do not have access to your full card details
You can update your billing method at any time on your Account under Account Details

Once your payment has been successfully processed, you'll be able to see the payment in your bank statement under Menwell LTD or MANUAL.

How much is my next order?

To find the price of your next order:

Log into your account
Go to Account
Then click on Manage Plans and Orders

Here you'll see the cost of your next payment, including any discounts and the treatment you are on.

What if my payment fails?

If your payment is unsuccessful:

If your payment doesn’t go through, we’ll automatically retry the payment over the next 28 days at 10 PM on the following days:
- Day 0 (first attempt), then Days: 1, 2, 3, 5, 10, 15, 20, 25, 28
If the payment is still unsuccessful after 28 days, we'll cancel your subscription

If you need to update your payment details, please follow these steps:

Go to your Account, then Account Details
Click 'change' next to your current details
Add new or update your card information

Can I get a company invoice or VAT receipt?

At present, we do not provide company invoices.

We're here to ensure your MANUAL experience is as seamless as possible, from treatment to billing. Your journey to better health is our priority, and we're committed to supporting you every step of the way.

Related to