I want to cancel my TRT subscription

If you’re thinking about cancelling your TRT subscription, we completely understand. We’re here to help make the process as smooth as possible.

Before we proceed, it’s really important for us to understand why you’d like to cancel. Your feedback helps us make sure:

• You’re getting the right support and treatment

• Any side effects or concerns are properly addressed

• Your treatment plan is still appropriate for you

• We can explore solutions that might better suit your needs

In many cases, we’re able to offer alternative options, including:

• Adjustments to your treatment plan

• Support with managing side effects

• Flexible scheduling options

• Financial support or cost-saving solutions where appropriate

Our goal is to make sure you’re receiving safe, effective, and affordable care.

What happens when you request cancellation?

When you contact us to request cancellation via email at trt@manual.co or call us at 020 3912 9885 (Mon-Fri 09:00 - 17:00):

• A member of our team will place your subscription on pause straight away.

• This means no further payments will be taken while we review your request.

• We’ll then get in touch to better understand your reasons and discuss any available options with you.

If, after discussing everything, you still wish to cancel, we’ll support you with the next steps.

We’re here to make sure you feel confident and supported in whatever decision you make.