FAQ

Account

• I can't log in, what's the problem?
• How do I set up an account?
• Can I edit my account?
• How do I reset my password?
• How to I unsubscribe from the Newsletter?

Order & Delivery

• Can I cancel or amend my order?
• Can I change the date my order is sent?
• Can I change my delivery address?
• Where is my order?
• Shipping options
• How does my order ship?

Privacy and Security

• Is the information I share with you private?

Returns and Exchanges

• Can I return the medicine?
• What is your return policy?
• Item arrived faulty or damaged
• How long does it take to process a refund?

Payment

• Payment methods
• Secure purchasing
• Can I get a company invoice / VAT invoice?
• My Promo Code is not working.

Shop at Manual

• Who is Manual for?
• How does it work?
• Do you ship abroad?

Medical Care

• I have a question for the clinician
• Do I need a prescription?
• Can I use a prescription from my own GP on your website?
• What do I do in an emergency?
• Can I mix medications?
• Can I get a copy of my medical records?

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Subscription

• How long is my subscription valid for?
• How do I cancel my subscription?
• When will I be charged for my subscription?
• How will I know when my subscription expires?
• How can I snooze my subscription?
• My subscription expired, how can I renew it?

ED

• How do I use the Delay Wipes?
• What are the Delay Wipes and what are the ingredients?
• Will the numbing effect of the Delay Wipes also effect my partner during sex?
• How long do the Delay Wipes last?
• What type of ED medication do you offer?
• Can ED be diagnosed remotely?

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Hair Loss

• What type of medicine do you prescribe for hair loss?
• What is Finasteride?
• Is Finasteride medically approved?
• How do I take Finasteride?
• What are the ingredients in Finasteride?
• How effective is Finasteride?

See all 7 articles

Power Shampoo

• What is Power Shampoo?
• How does Power Shampoo work?
• How do I use Power Shampoo?
• What are the ingredients in Power Shampoo?
• Is Power Shampoo sulfate and parabens free?
• Is it animal cruelty free?

Wrinkle Warrior

• What is Wrinkle Warrior?
• How does Wrinkle Warrior work?
• How do I use Wrinkle Warrior?
• What are the ingredients in Wrinkle Warrior?
• Is Wrinkle Warrior sulfate and parabens free?
• Is it animal cruelty free?

Mr Moisturiser

• What is Mr Moisturiser?
• How does Mr Moisturiser work?
• How do I use Mr Moisturiser?
• Is Mr Moisturiser sulfate and parabens free?
• What are the ingredients in Mr Moisturiser?
• Is it animal cruelty free?

Product Information

• When does my medicine expire?
• When is the next product launching?
• Can I sell any of your products on my website?
• Do you test on animals?
• Can I make an order for my friend or a relative?