How does the Hair Loss Money Back Guarantee work?

At MANUAL, we offer some of the best hair loss treatments in the UK, with over 9 out of 10 men finding success in stabilising or reversing their hair loss. However, if you feel our treatments have not been effective for you, we offer a Money Back Guarantee.

To apply for a refund, please ensure you meet the following criteria:

1. Engage with Your Treatment:

• Consistently follow your Treatment Plan and use the prescribed treatment for 180 days.

2. Consult with Manual Clinicians:

• Attend at least two treatment-related consultations with a Manual Hair Specialist:
  • The first consultation should be within 60 days (2 months) of receiving your first shipment.
  • The second consultation should be between 150 days (5 months) after starting your treatment.
  • This excludes general subscription or account queries

3. Submit Progress Photos:

• Use the Hair Progress Tracking Tool on your account page to upload the following photos:
  • One Before starting your treatment.
  • Every 30 days thereafter.
  • At least 5 uploads of Hair Progress photos

4. Request a Refund:

• After 180 days, but no later than 210 days from the delivery of your first shipment, cancel your subscription and send a refund request email to us with your order number.

Important Notes:

• Refund requests will only be accepted between 180 and 210 days from the delivery date of your first shipment.
• Refunds will be processed to the payment method used for the original purchase.
• Limit one refund per customer for each eligible product.
• Only the cost of the Hair Loss Treatment Service subscription is refundable. Additional items, such as cosmetic products or supplements, are not eligible.
• The refunded amount will depend on the number of orders you have received and their frequency. Our Customer Care team will provide you with specific details.

Side Effects:

• If you experience side effects or have questions about how to use any product, you can message a Manual Clinician via “Your Messages” on the Manual website for guidance.
• If you are experiencing side effects or have a question about how to use the treatment:
  Call 020 4538 8411 and press Option 3 to speak to a Hair Specialist (Treatment) and Option 4 for a Clinician (side effects).

The Hair Progress Tracking tool will prompt you to take 3 photos each time you submit your updates.

Please note that we do not offer a Money Back Guarantee for Regain as it is not our product.