How does the Hair Loss Money Back Guarantee work?

At MANUAL, we offer some of the best hair loss treatments in the UK, with over 9 out of 10 men finding success in stabilising or reversing their hair loss. However, if you feel our treatments have not been effective for you, we offer a Money Back Guarantee.

To apply for a refund, please ensure you meet the following criteria:

1. Engage with Your Treatment:

• Consistently follow your Treatment Plan and use the prescribed treatment for 180 days.

2. Consult with Manual Clinicians:

• Book and attend two online consultations:
  • The first consultation should be within 60 days (2 months) of receiving your first shipment.
  • The second consultation should be between 150 days (5 months) after starting your treatment.

3. Submit Progress Photos:

• Use the Hair Progress Tracking Tool on your account page to upload the following photos:
  • Before starting your treatment.
  • Every 30 days thereafter.

4. Request a Refund:

• After 180 days, but no later than 210 days from the delivery of your first shipment, cancel your subscription and send a refund request email to us with your order number.

Important Notes:

• Refund requests will only be accepted between 180 and 210 days from the delivery date of your first shipment.
• Refunds will be processed to the payment method used for the original purchase.
• Limit one refund per customer for each eligible product.
• Only the cost of the Hair Loss Treatment Service subscription is refundable. Additional items, such as cosmetic products or supplements, are not eligible.
• The refunded amount will depend on the number of orders you have received and their frequency. Our Customer Care team will provide you with specific details.

Please note that we do not offer a Money Back Guarantee for Regain as it is not our product.

If you experience side effects or have questions about how to use any product, you can message a Manual Clinician via “Your Messages” on the Manual website for guidance.

The Hair Progress Tracking tool will prompt you to take 3 photos each time you submit your updates.