I can't log in, what's the problem?

There are various reasons why this could be happening.

Double check that you are using your correct credentials.

Delete your cookies and cache from the browser that you are using. Also, please try using a different device or browser and see if the issue persists.

The most common cause of a login issue is if the email address used to register your account contains a typo.

You can also request a password reset link from here, please check your spam folder for the reset email that will allow you to log in.

Please contact Customer Care for help with this on help@manual.co or 020 4538 8411 (Mon-Fri 9-5:30).