As per our Terms of Sale, cancelling an order can only be done up until the point at which the prescription is approved by the clinician. If you have prescription-only medication in your order and has already been approved, we will not be able to cancel it or accept a return of the items.
Prescription medication is an exception from returns under the Consumer Protection (Distance Selling) Regulations 2000, as there is no right to cancel under the following circumstances:
13. (1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts;
(c) for the supply of good made to the consumer’s specifications or clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;
Please refer to our Terms of Sale for further info.
If you have any questions you can contact our Customer Care team on firstname.lastname@example.org or phone 020 4538 8411 (Mon-Fri 9-5:30).