Request a password reset by clicking on “login” followed by “forgot password”. Once done, enter the email that you use to login into your account and click “Reset your password”. You will then receive a link in your email which will give you further instructions on how to create a new password. If you submit more than one request, only the most recent link will work, as such you need to ensure to use the most recent email you receive.
If you have issues resetting your password, please contact us at firstname.lastname@example.org or phone 020 4538 8411 (Mon-Fri 9-5:30) and we will assist you further.